Do not send it to an ordinary Lebanese bank account unless your family asks for that and gives you a "fresh" account. The money is safer in their hand than in a bank, and they know it better than anyone.
Why your family wants cash dollars, not a bank transfer
In 2019 the Lebanese banks stopped letting people take out their own dollars. Seven years on, people with old dollar savings can still take out only a set amount each month. In Lebanon those trapped savings have a name: "lollars". They are dollars on paper that are worth much less than dollars in your hand.
So when your mother says "send it to Whish" or "send it to OMT", she is not being difficult. In Lebanon the bank did the skimming, and the money shop on the corner became the place people trust. A family that wants cash dollars and refuses a bank transfer is being careful. On this route, they are right.
This is the same lesson as the street money changer, turned around. Here the formal system is the one that took the money.
Where the money can arrive in Lebanon
Since August 2020, Lebanon's central bank has required money transfer companies to pay out transfers from abroad in US dollars. There is one catch at a Whish shop. Taptap Send's Lebanon help page (updated 8 October 2026) says the agent may pay the cents, or small notes ($10, $5 and $1), in Lebanese pounds at the market rate. On $396.60, that can be part of the money. Ask your family to check with the agent before they collect.
- Whish cash pickup: For a family near a Whish shop. Dollars in cash, with no fee to take it out. Taptap Send pays here.
- Whish wallet: The dollars go to the Whish app, to spend or take out later. Taptap Send pays here; Remitly pays to Lebanese wallets too.
- OMT counter: Western Union pays here. OMT says a 2% cash fee comes off the amount at the counter.
- Lebanese bank account: Only Wise, by international bank transfer. Slow, and only safe in a "fresh" account.
Whish also has a payment link. Your family sends you a link by WhatsApp and you pay it with a card. Whish says there is a "minimal service charge", but does not say how much, and we could not confirm that a UK card works. Use an app until you can see the cost.
What £300 becomes on each app
These are the amounts your family collects if you spend £300 in total, fee included, on the numbers pulled for this piece. The real exchange rate, the one Google shows, would give about $403.56.
#AppArrives asBehind the top
1Remitly (to a wallet)$397.59Most arrivesAbout $1 more than Taptap Send when we checked, but in a wallet, not cash. The £0.99 fee is waived on your first send, unless you pay by credit card.
2Taptap Send$396.60$ 0.99The most in this table as cash at a counter. No fee on the screen; the cost is about 1.7% in the rate.
3Wise (to a bank account)$394.63$ 2.96The real rate, with a £6.64 fee. Only to a bank, and other banks on the way may take more.
4Remitly (cash pickup)$389.62$ 7.97Same rate as the wallet, but the cash pickup fee is £6.99, which costs about $8 more.
5Western Union (to OMT)$365.92$ 31.67The fee is £1.99. About $31 behind Taptap Send, before the 2% OMT cash fee.
The gap is in the rate, not the fee. Western Union shows a small £1.99 fee, but gives about 1.23 dollars for each pound, where Taptap Send gives 1.322. On £300 that is about $31 less, or about £23. If OMT then takes its 2% at the counter, your family collects about $358.60. That is about $38 less than at a Whish shop, or about £28, every month.
Catch
At an OMT counter, OMT says a 2% "cash management fee" comes off the money from abroad. On $365.92 from Western Union, that is about $7.32. Ask your family to check the receipt for the line "رسوم إدارة النقد".
If you send £300 every month, Western Union plus the OMT fee costs about £339 a year more than Taptap Send. That is more than one month's money, lost in the rate and at the counter.
Why the bank account is the wrong door
Since April 2020, the central bank's rules say new money sent from abroad counts as "fresh" and should not be frozen like the old savings. On paper, a transfer from you can be taken out in full.
The trouble is everything around it. The money must go into a fresh account, not the old account with the trapped savings in it. Of the apps checked for this piece, only Wise sends to a Lebanese bank account. It sends dollars by international bank transfer, and Wise estimated about a day and a half. Other banks on the way can take a fee that Wise cannot show you in advance. Lebanese banks then list their own charges on fresh money. And your family has to go into the bank that kept their savings to ask for it.
A law to repay the old savings was approved by the cabinet in December 2025. It has not yet passed Parliament. Until that is settled, send to a Whish shop unless your family asks for a bank transfer.
If your family does ask for a bank transfer, ask them three things first: is the account a fresh account, in dollars, and can they take it out in cash at the counter. If any answer is no, send to Whish.
What your family needs to collect the money
For Whish cash pickup, your family needs a valid government photo ID, such as an ID card or passport, and the 12-digit pickup code. The code arrives by SMS. They can collect during the shop's opening hours. For amounts over $200, Taptap Send recommends Official Whish, Talaco or IPIN agents, so ask your family to go to one of these. Taptap Send says most Whish agents close at weekends, but these three stay open until the afternoon. If you send to the Whish wallet, it arrives any time, day or night.
A single transfer to Whish can be up to $5,000, and a Whish wallet can receive up to $5,000 a month. For a bigger emergency, MTM shops pay up to $9,900 per transfer through Taptap Send, but your family needs the Whish app and an active wallet before you send.
Tip
Ask your family which they prefer, the Whish shop or the Whish wallet, before you send. The wallet takes money any time. The shop is better if they need the cash today.
Extra checks, and why
Since October 2024, Lebanon has been on the "grey list" of the Financial Action Task Force, the international body that sets rules against money laundering. The list names countries it is watching more closely. Lebanon was still on it in October 2026. This does not stop you sending. It does mean an app may ask what the money is for, or where it came from, especially on a bigger send.
Answer plainly: "family support" for the monthly money, "medical" or "school fees" for an emergency. Keep a recent payslip or bank statement on your phone. If the app holds the transfer, send it what it asks for. Do not cancel and try again on another app with a different reason. That looks worse, not better.
Sendwave pays into Whish too, but its own page says it sends to Lebanon from the US, Canada and some EU countries, not the UK.
What to open
- You send every month, and your family is near a Whish shop. Open Taptap Send and send to Whish cash pickup. On £300, about $396.60 arrives, with no fee.
- Your family prefers the Whish wallet. Taptap Send pays into the wallet with no fee. Remitly pays to Lebanese wallets too, so check Whish is on its list. On the day we checked, each app gave more than the other at different hours, so compare both screens before you pay.
- It is your first send, and you want to try something. Remitly waives the fee on the first transfer, unless you pay by credit card. Check the rate against Taptap Send before you pay.
- Your family asks for an OMT counter. Western Union pays at OMT, but on £300 it is about $31 behind before the 2% counter fee. Ask if a Whish shop is near.
- Your family gives you an old bank account number. Do not send to it. Ask for a fresh dollar account, or send to Whish instead.
Rates move every day, so check the amount on the app's screen before you pay. Come back to this page when your monthly send changes, or if your family says the Whish shop is short of dollars.
How we checked
Each app's price for £300 from the UK to Lebanon, paid out in US dollars, was pulled from that app's own price tool: Taptap Send's rate list, Remitly's price calculator, Western Union's price list (paying by bank transfer), and the Wise price comparison, which also gave the real exchange rate.
Payout methods, ID, codes and limits come from Taptap Send's Lebanon help page. The OMT cash fee and the US-dollar payout rule come from OMT's own notice of August 2020; we found no later notice that removes it. The fresh-money rule comes from the Association of Banks in Lebanon and the central bank's own decisions. The date of the check is at the top of this page.
Corrections
- 2026-11-05: An earlier version of this page said Taptap Send gave the most in the table, and about $1 more than Remitly to a wallet. We pulled all the prices again later on this date and Remitly's wallet was ahead, so the page now says to compare both before you pay.
- 2026-11-05: The message to your family said to go to any Whish shop. Taptap Send recommends Official Whish, Talaco or IPIN agents for more than $200, so the message and the page now say so.
- 2026-11-05: The short summary of this page said about $397 arrives on £300, but the table said $397.50.
- 2026-11-05: An earlier version of this page said Remitly waives the fee on the first send. Remitly says this does not apply if you pay by credit card, so the page now says so. It also said Remitly gave about $3 more than Taptap Send to a wallet. We pulled all the prices again on this date, and Taptap Send now gives the most in the table.
- 2026-11-04: An earlier version of this page said most families will not choose a bank when a Whish shop is near, and that Whish cash pickup suits most families. No source counts families in this way, so the page no longer says it. It also said Taptap Send gave the most money, with Remitly behind. We pulled all the prices again on this date: Remitly to a wallet and Wise now give more, and Taptap Send gives the most cash at a counter.
- 2026-10-22: An earlier version of this page said families always collect US dollars, not Lebanese pounds. Taptap Send's Lebanon help page says a Whish agent may pay the cents or small notes in Lebanese pounds at the market rate. The page and the message to your family now say so.
